11/05/21
How do I....?

How do I...?

A resource for navigating the Dogshare platform 😀

How do I change my activity Status? - Watch the video.

An activity status is how our members display the urgency of their need to be paired on the platform. They also come with some colours, so here is a quick guide:

Green = Actively Looking. You need help *now*. Please note this comes with extra Jess 😜

Yellow = Open to Contact. You've already found a match, but you are open to new connections!

Grey = You've probably had a match in the past, but you've not set your status yet so we don't really know where you are at. Set that status baby!

SNOOZE = This will temporarily remove your profile from the website. Do this if you need to take a break but want to return later.

How do I read and respond to messages? - Watch the video.

All messages sent on the Dogshare platform are sent and received in real-time. This means if two users happen to be online at the same time and messaging one another, you will see the messages come through instantaneously (provided there is an internet connection!) however never fear, we don't expect you to sit online patiently waiting for messages! All messages are then emailed to the user via an 'Unread Message' transcript. You will see who the note is from, the content of the message, and there is a prompt to LOGIN and respond. To read and respond to those messages, the steps are;

1. Login

2. Navigate to your message icon (Bottom right hand for desktop, top right hand on mobile - both are a pink icon)

3. Type your return message and hit enter (on a desktop machine) or use the arrow / send button on a mobile.

How do I turn ON or OFF my access to Dogshare Helpers? - Watch the video.

As a dog owner, you can choose to just connect with other dog owners, or to also connect with helpers - our non-dog owning (but just as loving) group. Watch this video to see how to turn this feature on or off.

How to I delete my profile? - Watch the video.

We would hate to see you go, but if you need to leave Dogshare or take a break, here is how. Paid subscriptions should send an email to hello@dogshare.com.au to ask for your subscription to be cancelled, please note these are actioned within five business days so please be patient whilst we respond.


How do I search for a more specific match?
- Watch the video.

If you are looking to fine-tune your matches, use the search filters to fine-tune your results. You can search by things like "Helpers available for daytime company" or "German Shepherds". Watch the video to see how this feature works.

Need to know anything else? Let us know and we will add it here!

Thanks,

Jess, Duke & Adriana 🐾